Requirements

In order to use the Labrador Home Hub, you need to have a dedicated home broadband and a router that has at least one available network port. The device uses your Internet connection to communicate with your home smart meter to capture your energy consumption that we will use to find you the best deal on the market.

And of course, you also need a smart meter installed in your home. If you don't have one but would like one, let us know and we'll arrange for one to be installed.

Installation Guide

Installing your Labrador Home Hub couldn't be easier. Here's what you need to do when you get your device in the mail:

  1. Behind the Labrador Home Hub, you will see ports for two different connections: one for power and the other for data. Insert the power cable to the back of the device and plug the other end to a power source. You should then see the device starting up.
  2. The next step is to insert the ethernet cable that we've included in the box into the other port, plugging the other end into the back of your broadband router. Typically, there are a number of ports that you can choose from and they're labeled as LAN or Ethernet. The cable can go into any port that's open and available.

    For example, in a typical device such as this, you can use any of the 4 blue Ethernet ports available:

You will notice that the Labrador Home Hub has three lights on it. Once connected to your broadband and power, both the two outer lights on the device will turn green.

At this point, the device will initiate a pairing request to your current energy supplier. When that request has been approved, the device will be paired withe your smart meter and the middle light will turn green. This also indicates that the Labrador Home Hub device has started capturing your home energy consumption.

Once the pairing request* has been approved by your energy supplier, you will be able to start monitoring your home energy consumption directly from your Labrador Dashboard.

Device States

There are three LED lights on the device. Here's what they are for:

  • POWER - The left most LED light indicates whether or not the device is powered on. If the light is off, that means the device is off or it's not getting power. Make sure that the device is plugged in and the switch on your wall socket is in the "ON" position.
  • SMART - The middle LED light indicates whether or not the device is paired with your home smart meter. If the light is green, it means that it is connected and it is able to read your energy consumption. If the light is red, then it hasn't yet been able to pair with your home smart meter, in which case, hold tight as this should happen soon.
  • NETWORK - The right most LED light indicates whether or not the device is able to connect to the Internet. If the light is green, it means that it has connected to the Internet through your router. If the light is red, then it hasn't been able to successfully connect, in which case, make sure that the ethernet cable is plugged in securely and that any firewall settings on the router are configured to allow this device to use the port.

Troubleshooting

The alternating red and green flashing light on the middle LED light indicates that your current energy supplier hasn't validated the pairing request between the Labrador Retriever device and your home smart meter. This is the last step of the installation process.

Pairing Request

Most energy suppliers are able to validate this pairing request quickly. However, for some others, this process can take a few days, or in some rare cases, up to a few weeks. We are working with these energy suppliers to make sure that pairing requests can be processed more quickly.

If your device hasn't paired with your smart meter after a few days, please let us know and we'll do what we can to expedite it.

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