The Labrador Service

The who, what, when, where, and why questions about Labrador answered

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16 articles in this collection
Written by Rebecca Brown and Rendy Oka

How much better are you than the other energy suppliers?

Learn about our relationships with the energy providers in the UK
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Written by Rebecca Brown
Updated over a week ago

When will my account be switched?

Learn about a typical timeline of the switching process.
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Written by Rebecca Brown
Updated over a week ago

How much control do I have over my preferences?

Learn more about the different controls that you have over your switching and energy supplier preferences
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Written by Rebecca Brown
Updated over a week ago

Is my contract with the energy supplier or with Labrador?

Understand your relationship between us and your energy supplier when you join Labrador.
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Written by Rebecca Brown
Updated over a week ago

Can you provide me with assurances that I can entrust my bank details to you?

Labrador has been officially certified with a bank level standard of security in securely handling our customer's most sensitive information
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Written by Rendy Oka
Updated over a week ago

How frequently do you switch?

Learn about energy switching benefits, frequencies, and best practices
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Written by Rebecca Brown
Updated over a week ago

Is Labrador a free service?

Labrador provides a free service to everyone
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Written by Rendy Oka
Updated over a week ago

How does the Labrador service work?

Labrador monitors the energy market for better and cheaper tariffs for you so you don't have to.
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Written by Rendy Oka
Updated over a week ago

In which regions do you currently provide a service?

Labrador service is available for households in the mainland UK
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Written by Rendy Oka
Updated over a week ago

Will the Labrador service work for me if I only have electricity but no gas?

What to do if your household only consumes electricity
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Written by Rendy Oka
Updated over a week ago

Do switches happen automatically?

How alert and automatic switches work with the Labrador service
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Written by Rendy Oka
Updated over a week ago

What is a Labrador Retriever?

All you need to know about the Labrador Retriever
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Written by Rendy Oka
Updated over a week ago

How does Labrador work with landlords or homeowners with multiple properties?

Landlords and homeowners stand to greatly benefit from our service
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Written by Rendy Oka
Updated over a week ago

Do I need to provide my bank details?

Learn about the potential benefits that you can take advantage of by signing up with Direct Debit.
Rendy Oka avatar
Written by Rendy Oka
Updated over a week ago

How do I cancel my account?

Cancel or suspend your Labrador account
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Written by Rendy Oka
Updated over a week ago

What does the signup process look like?

Learn about our signup journey process and start saving in just a few minutes of your day
Rendy Oka avatar
Written by Rendy Oka
Updated over a week ago