If time is money then the quicker we can switch you, the quicker you can save money.

We aim to send you an alert or switch you (depending on your preferences) within 24 hours of you signing up although there are times when this can take a little longer.

Here are some common questions that people ask about a delay in switching.

Would my request for a smart meter cause a delay?

It depends. Most of the time if we are switching you from a traditional meter to a smart meter the process is pretty straight forward. There are sometimes issues such as the industry data flow not matching up with the information you have provided but in most cases we can resolve this if you upload a copy of your bill.

What is the cause of the delay for my smart meter installation?

Once we have switched you it is down to your new provider to get you up and running. If you have requested a smart meter then they will organise with you a date and time to come and install it. Depending on how busy the supplier is on top of other factors means that sometimes this can take a while. If you are concerned then contact your supplier for a status update.

Should I follow up if a switch is taking more than 24 hours?

We will deal with your account as quick as we can and we will be in touch if we need additional information. If you are concerned and you haven't heard from us within one week, feel free to get in touch and we'll help you figure things out.


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